Winback

Wouldn’t it be great if you could win back lost customers?
If every person who came into contact with your business was bowled over by your customer service?

Exceptional customer service drives the best online businesses.
They know how to handle customer complaints. And know the benefits customer feedback has for their store.
We always put ourselves in the customer’s position and think about how we would like to be talked to and helped.

We wow customers on a regular basis, or at least we try to. When we do not sell the item a potential customer is looking for, we freely recommend a competitor of ours that is better suited to meet the customer’s needs. This always impresses the customer.

We believe in answering the phone in person, no need for a customer to work their way through a myriad of options. We believe in prompt, friendly service from a member of our team who is motivated by successful customer service.

We “wow” customers every day. We get lots of praise about our speed of delivery and keeping customers informed, which is over and above general expectations.
We do this by treating every customer as an important customer. Making sure our customers know that when they ring us during office hours, they’ll always get to speak to a person – never a machine.
By getting everyone in the business to think about the customer, so we sometimes do things that are inconvenient for us but that fulfil our promises.